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Shipping/Delivery Policy

Effective Date: 07/10/2026

Policy Updated: 07/10/2026

This policy applies to orders placed by Verified Medical Professionals and Licensed Medical Businesses. We don’t sell to consumers.

  1. PROCESSING

First orders ship once your license or business credentials are verified, usually within 1-2 business days. Returning customers skip this step. Orders placed during business hours ship the same day; otherwise, they ship the next business day. Custom orders and special-order devices take longer, and we will give you a timeline.

  1. SHIPPING & COSTS

A ground courier service hand-delivers small items. Large equipment (lasers, IPL devices, etc.) ships freight and may require a loading dock or liftgate at delivery. Let us know if your site can’t handle that. Costs are calculated at checkout; freight is quoted individually since it depends on the delivery location.

  1. DELIVERY ISSUES
  • Damaged: Note it on the delivery receipt for freight shipments, and contact us within a day with photos. We will handle the carrier claim.
  • Lost: No tracking movement past the due date? Contact us, and we will open a ticket.
  • Wrong Address: Fix it before the order ships. Freight redirects after pickup usually carry a carrier fee.
  1. BACKORDERS & DELIVERY

Out-of-stock items get an estimated restock date; you can wait, substitute, or cancel that item. Most device shipments need a signature, so someone authorized needs to be on-site. Missed delivery attempts may mean redelivery or storage fees.

  1. CONTACT

For any questions about your shipment, please contact us:

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